Returns & Refunds

We know that sometimes it is hard to always choose the perfect product whilst online and that is why we offer a generous exchange and refund process.  Whilst all our boots are carefully selected to ensure quality and workmanship, there are the occassional products that do not measure up.

If you feel that your purchase falls into this small category,
please contact us directly on
+61 7 46834 177 or via email

Our Refund and Exchange Policy:

  • The Ugg Boot Lady™ Online Store is happy to offer customers an exchange or refund within 30 days of purchase.
  • Any returns, exchange or refund will be processed by The Ugg Boot Lady™ only if contact has been made by the consumer within 30 days of purchase.
  • Items purchased through the retail store must be returned to the place of purchase for exchange/refund.
  • Any customer wishing for direct exchange or refund must complete the below steps.
  • All costs associated with the return of goods are the sole responsibility of the consumer.
  • The original shipping costs are not refundable.
  • Any customer wishing for a direct exchange or refund must send back the goods in their original and unworn condition in the original packaging with all tags still attached. 
  • Any products that are returned that do not comply with original condition standards will be sent back to you at your expense.